CUSTOMERS CHARGE TABLE 2020

1 Hour (Minimum) – £65.00 + £13.00 Plus(VAT)= £78.00
1.5Hours – £97.00 + £19.50 (VAT)= £117.00
2 Hours – £130.00 + £26.00 (VAT)= £156.00
2.5Hours -£162.50 + £32.50 (VAT)=£195.00
3 Hours – £195.00 + £39.00 (VAT)= £234.00
3.5Hours -£227.50 + £45.50 (VAT)=£273.00
4 Hours – £260.00 + £52.00 (VAT)= £312.00

Payment Methods: Credit or Debit Card via PayPal, Direct Bank Account Deposit  and Cash Payment preferred, please use secure online payment form.

DISCLAIMER NOTICE

TONNYCAAN INFOTECH SERVICES LIMITED

Disclaimer Notice – Loss of Computer Data As part of the repair process, it may sometimes be necessary to re-format your computer’s internal or external hard disc drive(s) and/or to re-install your computer’s Microsoft Windows® operating system. Both procedures are carried out only as a last resort and after the engineer has attempted by all other means to diagnose and resolve the problem(s).

All data regarded as either required, important and /or critical should be backed up (saved to another hard disc drive or to removable media, for example, a CD-R or DVD-R disc) prior to any intended re-installation of Microsoft Windows® or the re-formatting of your computer’s internal or external hard disc drive(s). Following successful re-formatting of the hard disc drive(s), all data will have been erased. Following successful re-installation of Microsoft Windows®, your computer will have been returned to “Factory Settings”, in other words, to the state it was in when it left the manufacturing facility. Computer data can also be lost for a wide variety of other reasons, for example, problems affecting the computer’s internal or external hard disc drive(s), as a result of virus or spyware infections, due to corruption of data files and/or folders, etc. The only way in which you can effectively safeguard yourself against the risks associated with loss of data is to maintain a regular and systematic backup procedure. Our Labour Charges Our standard labour rate is £65.00 plus VAT per hour. Our minimum charging period is one hour. After the first hour, we charge in blocks of thirty minutes at the rate of £32.50 plus VAT. Any parts required are priced individually and are not included in the standard labour rate.

No Fix – No Fee Policy

Our No Fix – No Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer. The policy does not apply in the following cases: -The engineer can resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, because the customer does not possess the required software disc and/or Product Key(s) and/or required password(s). The engineer provides a clear and precise diagnosis of a failed component and the customer decide not to proceed with the replacement of the component. The policy does not apply to work relating to data recovery, laptop screen replacement, third-party issues, computer viruses/malware or if the computer is deemed by the customer to be beyond economical repair.

Customer Declaration

I understand that Tonnycaan Infotech Limited will not accept any responsibility for loss of computer data, however caused, including any alleged loss sustained during an attempt at data recovery. I also confirm that if the computer’s Operating System is to be re-installed, I will provide the engineer with an original licensed Operating System disc and a valid Product Key. I confirm my agreement to the company’s labour charges, as stated in this document, and to the full terms and conditions of the No Fix – No Fee policy.

I confirm that I am authorised to make this declaration and that I am either the owner of the computer system or a duly authorised representative of the owner.

I agree that the effect of this document will continue and subtend in full for a period of one month from the date of my signature, in respect of any and all works carried out by tonnycaan Infotech  Limited during that period.

I confirm that I am signing this document before the

commencement of any work.

Customer Name and Full Address

Print Name ……………………………

Full Address ………………………….

Signature ………………………………

Date ………………………………………