Last updated: 1 October 2026
In short: you can cancel most orders within 14 days of receiving them for a full refund. If something is faulty, you’re protected by the Consumer Rights Act 2015. None of these terms affect your legal rights.
1. About these terms
These terms apply when you buy products from our online store at tonnycaan.com. The seller is TonnyCaan Infotech Limited, registered in England and Wales (company number 11802397), at 668 Rochdale Road, Manchester, M9 5TT. Our VAT number is [VAT number].
You can contact us at info@tonnycaan.com or on +44 7988 210624.
If you are buying as a consumer (for personal use), you have the legal rights described below. If you are buying for a business, sections 5, 6 and 8 on cancellation don’t apply, but you’re still covered for faulty goods.
2. Your order
When you pay at checkout, you make an offer to buy the products in your cart. Our contract with you starts when we send you our order confirmation email. You will also receive a separate payment receipt from Stripe.
Very occasionally we may have to cancel an order, for example if an item turns out to be out of stock or was listed at an obviously wrong price. If this happens, we will tell you straight away and refund you in full.
If you have a customer account, you can follow your order’s progress under My Account.
3. Prices & payment
All prices are in pounds sterling (£)[ and include VAT — delete this if you are not VAT-registered]. Delivery charges are shown at checkout before you pay. You pay by debit or credit card through our payment provider, Stripe. We never see or store your full card details.
4. Delivery
We currently deliver to addresses in the United Kingdom only. We aim to dispatch in-stock items within [2 working days], and delivery normally takes [2–5 working days] after dispatch. If we can’t deliver within 30 days, we will tell you and you can cancel for a full refund.
The items become yours, and your responsibility, once they are delivered to the address you gave us. If your order arrives damaged, or doesn’t arrive, please contact us within [48 hours] of the expected delivery date.
5. Your right to cancel (14 days)
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it. You don’t need to give a reason.
To cancel, tell us clearly by email at info@tonnycaan.com or by phone on +44 7988 210624. Include your order number.
The right to cancel does not apply to:
- Software, games or media supplied in a sealed package, once you have unsealed it
- Computers or systems custom-built or configured to your personal specification
- Digital content or licence keys once you have started downloading or activating them
6. How to return an item
After telling us you are cancelling, please send the item back within 14 days to: TonnyCaan Infotech Limited, 668 Rochdale Road, Manchester, M9 5TT. You can also arrange to drop it off with us.
Unless the item is faulty or we sent you the wrong thing, you pay the cost of returning it. We recommend a tracked service, because the item is your responsibility until it reaches us. Please return it with all accessories and, where possible, in its original packaging.
You may handle an item as you would in a shop to check it. If it has been used beyond that, or is damaged, we may reduce your refund to reflect the loss in value.
7. Faulty or incorrect items
Your legal rights under the Consumer Rights Act 2015 are not affected by these terms. Items must be of satisfactory quality, fit for purpose and as described. If an item is faulty:
- Within 30 days of delivery, you can reject it and get a full refund.
- Within 6 months, we will repair or replace it. If that isn’t possible or doesn’t work, you can have a refund.
- After 6 months, you may still be entitled to a repair, replacement or partial refund. For example, this applies if the item should reasonably have lasted longer.
We pay the return postage for faulty or incorrect items. Please contact us before sending anything back so we can arrange it.
8. Refunds
We refund you to the card you paid with, within 14 days of receiving the item back. If you cancel before the item has been sent, we refund you within 14 days of you telling us.
When you cancel within 14 days, we also refund the standard delivery charge you paid, but not any extra cost of a faster delivery option you chose. Card refunds usually take a further 5–10 working days to appear on your statement, depending on your bank.
9. Repair & IT services
Our labour charges, our No Fix – No Fee policy and our data-loss disclaimer are set out on the Charges & Disclaimer page. These apply to repair and support work, together with these terms. If you book a service, you have 14 days to cancel. If you ask us to start work within those 14 days and then cancel, you pay for the work already done.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable. We are also not responsible for business losses where you are buying as a consumer.
Please back up your data before using any new hardware or services. Our Charges & Disclaimer page explains our position on data loss during repairs. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
11. General
These terms are governed by the law of England and Wales. If there is a dispute, you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
If you have a complaint, please contact us first and we will do our best to resolve it quickly. We may update these terms from time to time. The terms that apply to your order are those shown on this page when you placed it.